The different stages of the processing of a complain

Satisfying our customers is one of our top priorities. However, there are times when we may not fully achieve this objective. That's why we've set up a clear process to deal with complaints, and we'd like to explain the steps involved. Here's how it works :

Receipt of the customer’s request to send to customer.service@elitt.com

First analysis to validate the admissibility of the complaint

Under 2 days, information on taking into account the claim and proposal for curative action if possible. Communication to the client of the projected date of the action plan

Analysis of findings and research of causes

Definition of corrective actions

Information transmitted to the customer on the identified cause (s), on the defined action (s) and the delay (s) of implementation. Communication of the projected date of implementation of the action plan.

Verification of the establishment. Communication to the client of the implementation of the shares and closure of the claim

Verification of effectiveness (where applicable)